kedanjosFrequently Asked Questions

When you register on kedanjos, we collect your full name, date of birth, email address, phone number, and identity document number. We use this information to verify your identity through KYC (Know Your Customer) checks. This verification is required before you can deposit or withdraw funds. We also collect your residential address and may ask for additional information if we detect unusual account activity. All data is encrypted and stored securely. We do not share your personal information with third parties except as required by law or to process your payments.

No. Each user may maintain only one active account on kedanjos. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will close all duplicate accounts and may forfeit any balances. Attempting to circumvent this rule by using false information or another person's identity is a breach of our terms and may result in permanent account closure and legal action. If you have forgotten your password or cannot access your account, contact our support team to recover your existing account rather than opening a new one.

We offer customer support via email and live chat during standard business hours. You can reach our support team through the contact form on our website or by clicking the live chat button in your account. We respond to support requests within a reasonable timeframe. For urgent account issues, use live chat. For general inquiries or documentation requests, email is also available. Our support team can help with account recovery, payment issues, game questions, and technical problems. If you have a legal or compliance question, include that in your message and we will route it to the appropriate team.

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer to mobile banking, local payment, online payment, or e-wallet. Each payment method has its own minimum and maximum account preferences, which are displayed in your account when you select a payment method. Minimum deposits are typically small to allow new users to start, while maximum deposits are set to comply with anti-money-laundering regulations. Your deposit is credited to your account immediately after payment confirmation. If your deposit does not appear within a few minutes, contact our support team with your transaction reference number.

When you request a withdrawal on kedanjos, we review your request to verify that your account is in good standing and that the withdrawal amount is available. This review typically takes a few hours to one business day. Once approved, we send the funds to your registered payment method. The time it takes for the funds to arrive depends on your bank or payment provider. mobile banking, local payment, online payment, e-wallet, and mobile banking transfers typically arrive within minutes to a few hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business days depending on your bank's processing time. We do not charge withdrawal fees, but your bank may apply its own fees.

We offer new-customer welcome offers that vary by region and payment method. These offers are displayed in your account after registration and during your first deposit. We do not advertise fixed bonus amounts or percentages. Any welcome offer is subject to terms and conditions, including minimum deposit requirements and playthrough conditions. To see the current welcome offer available to you, log into your kedanjos account and check the promotions section. If you have questions about a specific offer, contact our support team. Offers may change at any time, and we reserve the right to modify or withdraw any promotion.

Live-dealer tables on kedanjos feature real dealers and real cards or wheels streamed from multi-camera studios. You can play blackjack, roulette, baccarat, and Dragon Tiger with a live dealer. You place your bets through our platform, and the dealer conducts the game in real time. Slots are automated games where you spin reels and outcomes are determined by a random number generator. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games offer a social experience and real-time interaction, while slots offer faster gameplay and different betting mechanics. Both are available on kedanjos via Android APK, iOS browser, and desktop.

We protect your account data through encryption and secure storage. Your personal information (name, email, phone, identity document) is encrypted in transit and at rest. Your password is hashed and never stored in plain text. We use industry-standard security practices to prevent unauthorized access. We collect your data for KYC verification, payment processing, fraud prevention, and to comply with applicable law. We do not sell your data to third parties. We share your data only with payment processors and identity-verification providers who are contractually required to protect it. For full details on how we handle your data, see our privacy policy. If you have concerns about your data security, contact our support team.

If you forget your password, click the "Forgot password" link on the login page. Enter your email address or username, and we will send you a password reset link. Click the link in the email to create a new password. The reset link expires after a set time for security reasons, so complete the reset promptly. If you do not receive the reset email, check your spam folder or contact our support team. We will verify your identity before allowing a password reset. For security, we do not reset passwords over the phone or via chat without additional verification steps.

Yes. We offer full access to kedanjos on mobile devices. Android users can install our APK directly from our website. iOS users can access kedanjos through their mobile browser (Safari or Chrome). Your account syncs across all devices, so your balance and game history are the same whether you log in on mobile or desktop. We recommend enabling push notifications on your mobile device so you receive alerts about match results, game updates, and account activity. Mobile access uses the same encryption and security as desktop access. Your login credentials are the same across all devices. If you experience technical issues on mobile, contact our support team with details about your device type and operating system.

We cover football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer betting on badminton, MotoGP, and other sports. Our sportsbook updates odds in real time during live matches. We offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Tournament schedules and available markets change seasonally. During major events like Idul Fitri and Idul Adha, we may adjust our schedule or offer special promotions. Check the kedanjos sportsbook section to see current available markets and odds. If a specific tournament or sport is not listed, contact our support team to request it.

Your kedanjos account is protected by your username and password. If you lose your phone, your account remains secure as long as no one else knows your login credentials. We recommend changing your password immediately if you lose your device. You can do this from any other device by logging into your account and updating your password in account settings. If you suspect someone has accessed your account, contact our support team right away. We can review your account activity and help you secure it. We do not store your password on your phone, so losing your device does not automatically compromise your account. However, if you have enabled biometric login (fingerprint or face recognition), you may want to disable it after losing your device.